08Dec
woman providing over-the-phone interpreting services for a recorded statement
By: Katherine On: December 8, 2016 In: Legal Interpreting Comments: 0

If you work in the insurance industry, you know that recorded statements are important parts of adjusting claims. But what if the person giving the statement only speaks a language you don’t understand?

Telephonic interpreting could be the solution.

How Telephonic Interpreting Can Assist in Taking Recorded Statements

A claims adjuster or insurance representative often needs recorded statements from someone involved in an accident or in another situation where a claim will be filed. But this becomes difficult when the person giving the recorded statement doesn’t speak the same language as the adjuster.

One of the most common ways for insurance companies to take recorded statements is by telephone. Because recorded statements often occur without two people in a room together, telephonic interpreting is an excellent choice when you need to ask questions and understand what is being said.

Telephonic interpreting allows you to gain almost instant access to more than 5,000 interpreters around the world, speaking more than 150 languages and dialects. You don’t need any special equipment to get started, either — you can use conference call equipment, a speakerphone system or even a single phone handset passed back and forth.

The entire process is simple — call us at 1-800-788-0450 and you’ll be given a PIN and a toll-free number to call. Dial the number, enter your PIN, and a live call coordinator will connect you to a professional interpreter in the language you need in as little as 15 seconds.

You’ll be connected to an interpreter who has experience with the terminology used in the insurance industry. These professional interpreters use their knowledge of insurance protocol and vocabulary to facilitate accurate communication in the taking of recorded statements.

When Telephonic Interpreting Is the Right Choice for Recorded Statements

Telephonic interpreting can be immensely helpful if the recorded statement was already scheduled to be taken over the phone. In fact, if the taking of the recorded statement is prescheduled, you can even call and schedule a phone appointment with an interpreter in advance.

Because of quick connection times, telephonic interpreting is still a good choice even — or especially — if the taking of the recorded statement is spontaneous.

However, in many cases an on-site, in-person interpreter is a better choice if you plan to take a recorded statement. Keep in mind that a telephonic interpreter cannot have sidebar conversations with an attorney or investigator. In addition, recorded statements taken by telephone may not carry the same weight as an examination under oath or a deposition.

When you use telephonic interpreting services, the interpreter also can’t see a speaker’s facial expressions or gestures, and not being able to pick up on this nonverbal communication could mean that the interpreter won’t be able to fully understand what the speaker is trying to communicate.

But if a statement is being recorded over the phone and you need the assistance of an interpreter, telephonic interpreting from Legal Language Services can provide the services you need for an accurate recorded statement.

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